Refund Policy

Effective Date: 27 August 2024

At Lelle Designs, we strive to ensure that our clients are completely satisfied with our design services. However, we understand that situations may arise where a refund or return is necessary. This policy outlines the process, conditions, and timeframes for requesting a refund on design services purchased from our website, lelledesigns.com.

1. Refund Eligibility

1.1 Design Services: Refunds are available for design services under specific conditions, as outlined below. Due to the customized nature of our services, refunds are not generally provided once work has commenced, except under special circumstances.

1.2 Conditions for Refund:

  • If you cancel the project before the design process has begun, you are eligible for a full refund of the upfront payment.
  • If the design process has started but is not yet completed, a partial refund may be considered, depending on the amount of work already completed.
  • No refunds will be issued for completed design work or for services that have already been fully delivered.

2. Refund Process

2.1 Initiating a Refund: To request a refund, you must contact us via email at [email protected] within 14 days of your payment. In your email, please provide:

  • Your full name and contact information
  • The date of the service agreement
  • A detailed explanation of why you are requesting a refund

2.2 Review and Response: Upon receiving your refund request, we will review it and respond within 7 business days. We may request additional information or clarification during this process.

2.3 Approval and Processing: If your refund request is approved, we will process the refund within 14 business days. The refund will be issued using the same payment method you used to make the original purchase unless otherwise agreed upon.

2.4 Partial Refunds: If a partial refund is granted, the amount refunded will be proportional to the work completed at the time of cancellation.

3. Fees and Costs

3.1 Non-Refundable Fees: Any fees associated with third-party services (such as domain registration, stock images, or plugins) that have been purchased on your behalf are non-refundable.

3.2 Administrative Fees: A small administrative fee may be deducted from your refund to cover transaction and processing costs. This will be communicated to you during the refund process.

4. Returns of Physical Products

4.1 Physical Products: If any physical products are involved in your design services (such as printed materials), returns are subject to the condition of the item upon return. Returned items must be in their original, unused condition to be eligible for a refund.

4.2 Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part.

4.3 Return Process: To initiate a return of physical products, please contact our customer support at [email protected] within 7 days of receiving the product. Include your order number, reason for return, and any relevant photos of the product.

5. Exchanges

5.1 Service Adjustments: If you are not satisfied with the initial design, we offer revisions as outlined in your service agreement. However, exchanges of design concepts after final approval are not available.

6. Customer Support

If you have any questions or need assistance with a refund or return, please contact our customer support team:

Our team is here to help and will do our best to resolve any issues to your satisfaction.

7. Amendments

Lelle Designs reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.